Typical call: storm surgeEighteen Inches Through a Ranch Home
After a hurricane evacuation, a family returns to a single-story home with silt and a water line well above the outlets. The contractor cuts at 2 feet, pulls the batts, pressure-cleans the slab, treats the framing and runs drying for several days before the rebuild crew starts hanging board.
Typical call: creek overflowA Basement Air Handler Under Water
A creek behind the property jumps its banks overnight and fills the finished basement where the furnace sits. The contractor tags the HVAC system for a licensed technician, makes a 4-foot flood cut and documents the equipment loss for the flood adjuster.
Typical call: insurance confusionDenied on Homeowners, Unsure About Flood
A caller's homeowners adjuster says rising water is excluded, and they are not sure their flood policy is active. The contractor keeps documenting while the caller confirms the flood policy, so nothing is lost if the claim opens a week later.
Typical call: lingering odorThe Smell Will Not Leave
Weeks after a flash flood, a family still smells a sour, swampy odor even though the carpet is gone. Thermal imaging and pin readings find wet insulation and a damp sill plate behind intact drywall. The contractor opens the wall, treats it and dries it properly.